3. Refund and Cancellation Policy

1. Launch Status, Subscriptions & Taxes

During our initial invite-only v1 launch, core Kaushift features are free to access. When paid subscription plans or AI analyzer credit packages launch, payments will be processed via Razorpay with applicable Indian Goods and Services Tax (GST). Once paid subscriptions launch, you may cancel recurring billing at any time via Account Settings to stop future renewals.

2. Quantitative Refund Eligibility Thresholds

Because premium features deliver immediate digital access and server compute, subscription fees are generally non-refundable except under the following verified quantitative conditions:

• Duplicate Transaction: You were charged twice for the same plan due to a payment gateway processing glitch.
• Post-Cancellation Charge: You were billed after receiving a verified cancellation confirmation prior to the renewal date.
• Service Outage: Platform technical errors completely prevented access to paid features for more than 7 consecutive days.
• First-Time Subscriber Guarantee: A first-time subscriber requests a refund within 7 calendar days of initial payment AND has generated fewer than two (< 2) AI reports and used zero (0) credit top-ups during that billing cycle.

3. AI Analyzer Credits & Account Deletion

Delivered AI analyzer reports and consumed credits are strictly non-refundable due to compute costs incurred. Unused standalone credit top-up packages can be refunded within 7 days of purchase. Account deletion or termination for policy violations results in the forfeiture of all remaining unused credits and active subscription periods.