8. Grievance Officer Details
Last updated: October 2026Statutory Grievance Redressal mechanism under Indian Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Official terms for Kaushift. Email: kaushift@gmail.com
Grievance Officer Statutory Contact
Grievance Officer: Rashika Kaushal Jain
Platform Entity: Kaushift (Individual Operator)
Jurisdiction / Location: Indore, Madhya Pradesh, India
Official Email: kaushift@gmail.com
Working Hours: Monday to Friday, 10:00 to 18:00 IST (excluding Indian public holidays)
Statutory Resolution SLAs & Ticketing
- Automated Receipt Acknowledgment: Upon emailing kaushift@gmail.com, an automated receipt acknowledgment notification is sent upon receiving your complaint.
- Investigation & Reasoned Order: The Grievance Officer will review the complaint, issue an initial response within 48 to 72 hours, and issue a formal reasoned resolution within 15 calendar days of receiving a complete statutory complaint.
Required Submission Details
To process your grievance, your email must include your registered Kaushift email, exact URL link of the content in question, specific factual or legal grounds, and official identity verification (if claiming defamation or trademark infringement).
Questions regarding our policies? Email kaushift@gmail.com